YOUR SERVICE DESK, YOUR CHOICE
Global Service Desk
World-class IT Support
At Computacenter, we know how to put users at the centre of IT support and how to put IT support at the centre of the business. Whether onshore, offshore or nearshore, we right-size end user support to deliver the best fit and best value for your business.
By delivering more responsive IT support, organisations can maximise productivity, drive growth and accelerate business transformation.
Joint 1st for customer satisfaction in UK IT outsourcing survey
Computacenter supports around 3.7 million users worldwide from its Global Service Desk. Our goal is to provide not only a faster response to users but also a smarter response. We excel at delivering end-to-end user support, both locally and globally.
Founded on a ‘shift-left’ principle, our PASS12T methodology drives down service costs and complexity through automation, self-service and prevention.With multiple shared service desk facilities, we offer a choice of onshore, nearshore and offshore models, which helps organisations balance costs with service levels.
The Future of the IT Service Desk
Computacenter’s Next Generation Service Desk (NGSD) transforms and enriches IT support for users by providing a digitised consumer-like experience.The solution enables anytime, anywhere support by combining a user portal and mobile app with web chat and an extensive self-service knowledge library.